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I forgot my personalized password for logging into my modem. What should I do?

If you previously changed the password to access your modem’s web configuration pages, and have forgotten it, see the following options:

I forgot my personalized password for logging into my modem. What should I do?

If you previously changed the password to access your modem’s web configuration pages, and have forgotten it, see the following options:

I forgot my personalized password for logging into my modem. What should I do?

If you previously changed the password to access your modem’s web configuration pages, and have forgotten it, see the following options:

Why can't I access my modem from the Internet?

For security reasons, some modems may be configured by your Service Provider to disable WAN Public IP access to the Web User Interface. This helps prevent hacking of your modem from the Internet.  Please contact your Service Provider for assistance.

How do I log into the modem's Web User Interface?

Access the Web user interface for your device from a Web browser, such as Internet Explorer on a Windows computer or Safari on a Mac.

1. Launch an Internet browser.

 2.  Enter the following IP address in the address bar of the browser window and press the Enter key: http://192.168.100.1 or http://192.168.0.1

How do I configure a DHCP Static Lease?

Your network device IP addresses are assigned automatically using DHCP (Dynamic Host Configuration Protocol). It may be advantageous to always assign the same IP address to devices like Roku, AppleTV, Xbox, PS3, and a network printer. Follow these steps:

Why can't I access the Internet when the device is on Battery?

When your device loses AC power, the LAN, Wi-Fi Interfaces, and TEL 2 are disabled to save battery power for TEL 1 functionality.  The battery is designed to last 8.5 hours when idle (no calls are made or received), and 4 hours when making or receiving calls. The purpose of the battery is to provide telephone service in case of a power outage.

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