Ubee Interactive provides customer premises equipment (CPE) to companies like Comcast, TimeWarner and Charter, among others. We do not sell directly to the consumer. And before a Ubee product enters your home, it's customized to your specific needs by your service provider. These changes are proprietary in nature, thus limiting Ubee's ability to support them. Therefore, if you have any questions on your device, please contact your cable, telephone or wireless provider directly for assistance.