Customer Service

Ubee interactive does not typically sell directly to consumers. We provide solutions to service providers like Time Warner, Cox, Charter, Comcast, and Brighthouse Networks. Before a Ubee product enters your home, it is customized to fit your needs as well as the specific needs of your service provider’s network. Your service provider is your main source of information for configuring, managing, and troubleshooting your modem or gateway. The Ubee FAQ section and downloadable User Guides answer generic questions about your device. Please contact your service provider for specific configuration and troubleshooting information.

Service Options

Consumer Support >

FAQs & User Guides

Answers to Frequently Asked Questions and Troubleshooting tips may be helpful in resolving generic problems. Click here to address a full list of the most frequently asked questions. Detailed User Guides are available for download for each Ubee product. To access them continue through to our FAQs page or please refer to our Products section.

Contact Your Service Provider >

Contact your cable or internet service provider's support organization for specific configuration and troubleshooting information or customer service contact information.