General Connectivity Issues

  • If your PC is connected to a hub or gateway, connect the PC directly into an Ethernet port on the cable modem.
  • If you are using a cable splitter, remove the splitter and connect the cable modem directly to the cable wall outlet. Wait several minutes for the cable modem to re-establish communications with the cable Service Provider.
  • The Ethernet cable may be damaged. Try another cable.

IMPORTANT: Some Ethernet cables may be labeled Category 5e, but only have 4 wires (2 pairs). These cables only negotiate 100Mbps maximum. True Cat5e and Cat6 cables have 8 wires (4 pairs), which are required to support 1000Mbps (Gigabit Ethernet).